Return Policy

Our international standards of quality control begin right from the initial stage of sourcing to the final stage of delivery.

Return and Exchange of any Ftcart product online or in-store is only possible under the following circumstances & only via a credit note.

  •  Damaged Goods
    Our products are carefully inspected before they leave our distribution centre; however, if you are still unsatisfied with your purchase please follow the instructions below. You must notify us via an email/Whatsapp with your order number within 2 days of receipt of your purchase from Ftcart.com. A full account credit will be applicable for damaged products. Please note: Purchased items cannot be returned on the basis of color, patterns or designs. There could be a slight variation in color depending on the product.

  • Incorrect Orders
    In case you have received an item which is not what you had originally ordered, please e-mail us with your order number within 48 hours. Please note: We will only be able to ship the correct order once we receive our wrongly sent merchandise in its original packaging.

  • Terms of Return & Exchange
    Returned items must concur to our terms of returns & exchange

  1. You must report the damage of goods within 48 hours of receipt via an email or Whatsapp

  2. Once we confirm and accept your claim your returned merchandize must arrive at Ftcart within 30 days after you receive your order. After this we cannot guarantee the exchange or refund;

  3. Purchased merchandise to be returned or exchanged must be unused,  and undamaged. Ftcart.com will not be liable to incur shipping or insurance charges on merchandise that has been cancelled. We strongly recommend that you ship the merchandize via a service provider that insures you for the value of the goods.

  4. Kindly ensure that the returned merchandize includes original labels, tag, receipt and other packaging, Ftcart reserves the right to refuse return or exchange in case of missing packaging.

  5. All returns will be completed on a credit basis, excluding the cost of shipping. A credit note will be sent to you via e-mail and this can be redeemed during your next purchase.

  6. Exchange can only be in the form of repurchase via the credit note.

  7. Ftcart does not accept returns for any type accessories.