Return & Shipping
Order Tracking - Once you place an order on Ftcart.com you will receive an email acknowledgement. This e-mail will have the details of the products purchased, taxes and shipping charges, if applicable. In our next e-mail you will receive the shipping & tracking details of the purchased product/s within 48 hours, post the successful completion of your order.
In the event of a problem in processing your order, we will notify you via e-mail requesting further information.
- Charges - The charges for shipping products shopped at Ftcart.com depends on the location to which you want your purchases to be shipped. We offer free shipping to customers residing in Bahrain*. For orders placed outside Bahrain, International shipping charges and applicable taxes will be charged to the customer. You might also incur country specific charges. Please check your delivery destination for further details.
- Delivery The purchased products from Ftcart.com will be shipped to the address provided by you in our website. Please ensure to verify the address entered by you before confirming your order to avoid incorrect delivery. For orders within Bahrain, door to door delivery is available. The courier would be sent to the DTDC branch nearest to PIN provided. In case of multiple orders, items may be shipped under single purchase orders. This is to facilitate quicker and safer shipping of various items. Your order dispatch time will be between 10.00 am to 6.00 pm unless otherwise specified. Ftcart is not responsible for delayed shipments in the event of service interruptions or failures caused by events, which are beyond the control of Ftcart. These interruptions include but are not limited to transportation system, customs clearance issues, shipping carrier delays or cardholder's credit card or bank delays or acts of God.
- Pick up delivery – Ftcart also allows its customers to collect their purchased products, to feel and try their purchased products, through our designated pick up center, if they do not wish to opt for courier services.
- Time Frame - We will always strive to deliver your products as per your schedule, however all products might not reach at the designated time. The delivery of your product is based on the type of product you have purchased. The orders placed during our business hours (Bahrain) will be shipped within 14 business days. Please note the: The delivery time can also vary based on the location as well. Customers within Bahrain can expect to receive their orders within 1 to 2 working days and all international customers can expect to receive their orders within 2 to 8 weeks.
- Our Service Providers - we have partnered with multiple service providers across different counties to ensure your purchased product reaches you safely and on time. Our courier service provider may not have a strong network in all countries hence in order to optimize shipping lead times we work with several different service providers across countries. A mail containing details of the service provider as well as the tracking information will be sent to you within 48 hours after an order is shipped from our warehouse.
- Shipping Charges - Shipping costs are based on weight and are calculated at the time of selecting the item. To reflect the policies of the courier companies we use, all weights will be rounded up to the next full kg. As we are calculating the shipping charge per item, the maximum weight permitted per order cannot exceed more than 8kgs. If you wish to proceed with further purchase you may place a new order. For customers outside Bahrain, International shipping charges as well as duties and taxes as applicable are payable by the customer. Handling or convenience charges may apply for International orders. Shipping charges outside Bahrain can be viewed at the check-out session. Product prices are inclusive of all local taxes. Any additional customs duties or taxes on International orders will be borne by the customer at the time of delivery.