Payment Policy

PRICE 

Pricing for all the items available in Ftcart.com is in the form of BHD/USD. Prices displayed for each product on the website is inclusive of local taxes.

ERRORS

In case of an error in the pricing due to a display or typography for any item in the online store, we will make the necessary changes as soon as possible to the website. In the event that the order has already been placed, you will be notified via email before the order is accepted. The order will then be confirmed/ cancelled only after we obtain a response from you regarding the same. Ftcart.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

BILLING

Billing is an important process while making a purchase. You must provide complete and accurate billing information when you place your order. The order will only be dispatched once the billing process is concluded. The customer copy of the bill will be attached to your package.

PAYMENT METHODS

Ftcart.com accepts all major Credit and Debit cards (Local), PayPal and Net-banking(Local)Cash on delivery (Local).

PAYMENT GATEWAY

Ftcart.com has signed with AUB ( Ahli United Bank ) for accepting Credit card, Debit Card and Net-banking transactions. All transactions are securely managed by AUB payment gateway.

All credit card, Debit Card, Paypal and net banking transactions are processed over a secure encrypted connection, with the highest level of security and confidentiality. So no worries here!

In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on support@ftcart.com or please give us a call/ Chat with your order number for any clarification.

SECURITY

Ftcart.com places top most priority on the information you give us. For security purposes and as protection to our customers, all online orders are subject to credit card authorization and verification with the credit cardholder and issuing bank. Ftcart.com reserves the right to cancel or delay an order due to verification process. Should this occur, an email notification will be sent to you.

If you see any charges on your credit/debit card for purchases made on Ftcart.com, but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf. If you're still unable to recognize the charge, please report the unauthorized purchase within 30 days of the transaction so that we can look into it and assist you to the best of our abilities.

INVALID TRANSACTIONS

In the case of invalid transactions – fraudulent or declined – The order will be put on hold and you will be notified of the same. In another case, if the payment is not made within an hour, the order will be cancelled by default.

Taxes, Duties & Charges

Ftcart.com is not responsible for any additional charges such as taxes, duties, tariffs, or any other fees that may apply to International orders. To find out which if any of these may apply, please contact your local government. Orders within Bahrain are inclusive of taxes and other charges.